Frequently Asked Questions

Find answers to common questions about Togoru and our services

Togoru is a comprehensive platform for all your pet care needs in Saudi Arabia. We connect pet owners with trusted service providers including grooming salons, veterinary clinics, boarding facilities, and pet product stores. Everything you need for your pet is just a tap away.

Simply download the Togoru app, browse available services in your area, select your preferred provider, choose a date and time, and confirm your booking. You'll receive instant confirmation and can manage all your appointments from the app.

We accept various payment methods including credit/debit cards (Visa, Mastercard, Mada), Apple Pay, and Google Pay. All transactions are secured with industry-standard encryption to protect your financial information.

Yes, you can cancel or reschedule appointments through the app. Please note that cancellations must be made at least 24 hours before your scheduled appointment to be eligible for a full refund. For more details, please review our Cancellation & Refund Policy.

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