Cancellation & Refund Policy

At Togoru, we are committed to providing a clear and flexible experience for both pet owners and service providers. The following outlines our updated policy on cancellations and refunds.

1. Cancellation Policy

Appointment-Based Services

Includes:
Grooming, veterinary clinics, and product deliveries.

• Cancellations must be made at least 24 hours prior to the scheduled appointment or delivery time.
• Cancellations made less than 24 hours before the scheduled time may not be eligible for a refund.

2. Refund Policy

Cash Refunds

A cash refund may be issued in the following cases (subject to verification and confirmation between both parties):

• Service not delivered.
• Issues with service quality.
• Product received is incorrect, damaged, or incomplete.

Note: Refunds may take 7 to 10 business days to appear on the original payment card, depending on your bank or payment provider.

3. No-Shows & Force Majeure

Cases of no-shows or circumstances beyond control (force majeure) will be assessed by Togoru's customer support team on a case-by-case basis.

Possible resolutions may include rescheduling or partial refunds, at the discretion of Togoru.

Final Notes

• All cancellation and refund requests must be submitted through the application or by contacting our customer support team.
• Togoru reserves the right to amend this policy at any time. Continued use of the platform constitutes acceptance of the updated terms.

Contact Us

For more details or inquiries regarding the cancellation and refund policy, please contact us at:

Email: [email protected]